# Crisis Helpline Responder (Singapore)

> Intellect · Singapore, Singapore (Remote) · — · Posted 2025-03-18

**Workplace:** remote

**Department:** Crisis Helpline Responder

## Description

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

  

**About Intellect**

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

  

**Role & Responsibilities**

-   Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
-   Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
-   Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
-   Maintaining accurate and detailed call reports on key issues and referrals actioned
-   Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
-   Supporting in the development of appropriate crisis management plans to support callers in crisis
-   Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
-   Ensuring smooth and diligent handover process to next shift personnel
-   Dedicating entire shift to intellect tasks and responsibilities only
-   Conducting risk assessments, including lethality assessment for suicide cases

## Requirements

-   1 - 3 years of experience in helplines, either in a paid or voluntary capacity
-   Can effectively communicate in their native language
-   Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
-   Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

**Plus Points if you:**

-   have a background in mental health or emergency services
-   Completed training in Crisis Intervention or Suicide Prevention
-   can effectively communicate in more than 1 language
-   maintain professional indemnity insurance

## Apply

[Apply at Intellect](https://apply.workable.com/intellecthq/j/AF5B7F1009/apply)

---
Powered by [Workable](https://www.workable.com)