# Assistant Manager Complaints

> Interwood Mobel · Lahore, Pakistan · Full-time · Posted 2026-10-21

**Workplace:** on_site

## Description

To ensure effective management and timely resolution of customer complaints through cross-functional coordination and continuous follow-up. The role focuses on identifying root causes, implementing corrective and preventive actions, minimizing recurring complaints, and improving overall product quality and customer satisfaction.

### Responsibilities:

-   Manage and monitor customer complaints to ensure timely resolution and closure within defined timelines.
-   Coordinate with Production, Quality, Sales, Warehouse, SCM, and Regional Teams to resolve customer complaints effectively.
-   Conduct and review Root Cause Analysis (RCA) and ensure implementation of Corrective and Preventive Actions (CAPA).
-   Monitor pending, overdue, and recurring complaints and ensure timely follow-up and escalation of critical cases.
-   Analyze complaint trends and identify opportunities to reduce repeat complaints and improve product quality.
-   Maintain accurate complaint records, track resolution progress, and prepare periodic MIS and KPI reports.
-   Conduct regular complaint review meetings and coordinate with relevant stakeholders to address outstanding issues.
-   Support continuous improvement initiatives to enhance complaint resolution efficiency and customer satisfaction.

## Requirements

-   Bachelor's or Master's degree in Engineering, Quality Management, Industrial Management, or a relevant technical field.
-   Relevant 3 to 5 years of experience in complaints management, quality assurance, customer complaint resolution, or a related function

## Benefits

-   Medical Insurance
-   Provident Fund
-   EOBI
-   Easy loan & advance facility

## Apply

[Apply at Interwood Mobel](https://apply.workable.com/interwood-mobel/j/3A9BD51478/apply)

---
Powered by [Workable](https://www.workable.com)