# Executive Customer Services

> Interwood Mobel · Karachi, Pakistan · Full-time · Posted 2026-05-21

**Workplace:** on_site

## Description

Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience.

-   Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
-   Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
-   Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
-   Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
-   Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
-   Generate and maintain all required service call records and other system documentation to support complaint resolution.
-   Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management.
-   Coordinate with internal departments to address complaints effectively and improve customer satisfaction.

## Requirements

-   Bachelor’s degree in Business Administration, Marketing, or related field.
-   1-2 years of experience in customer service or sales support, preferably in retail or manufacturing sectors.
-   Strong communication and interpersonal skills.
-   Proficiency in MS Office and CRM software.
-   Ability to multitask, prioritize, and work effectively within a team.
-   Customer-centric attitude with problem-solving skills.

## Apply

[Apply at Interwood Mobel](https://apply.workable.com/interwood-mobel/j/C5856899A0/apply)

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