# 1007 | Technical Support Engineer (Tier 1 support)

> Intetics · Philippines (Remote) · — · Posted 2026-07-22

**Workplace:** remote

**Department:** IT

## Description

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a **Technical Support Engineer (Tier 1 Support)** to join our team and provide exceptional customer support.

The product:

The platform enables organizations to seamlessly integrate systems, orchestrate complex processes, and harness the power of Generative AI to drive efficiency and innovation. 

The team:

Every new user we add to our family of citizen automators deserves the best support around. We're not interested in just fixing things for customers; we want to educate and enable them to build on platform with every interaction. We have a deep passion for solving customer problems on Platform Universal Automation Cloud. This could be to help make teams more efficient, send smarter marketing campaigns, or to improve top-level business analytics.

### Responsibilities:

-   Help customers through answering their toughest technical questions
-   Provide technical support to customers using email, chat, and Zoom
-   Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
-   Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
-   Troubleshoot logs to identify error/exceptions and their root cause
-   Act as Incident Commander during service incidents and maintain updates on the Status page
-   Keep updated on the latest features on the platform
-   Collaborate internally and improve team processes that can lead to greater efficiency and a better customer experience
-   Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues
-   Help customers realize the value with exceptional technical support
-   Communicate customer needs and provide product feedback to product management and engineering
-   Participate in internal projects and initiatives
-   Working hours will be on US Eastern, UK/GMT, or APAC:

-   1st position: work hours 9:00 - 18:00 in UK time zone
-   2nd position: work hours 9:00 - 18:00 in US EAST time zone

## Requirements

-   Minimum 2+ years in a customer-facing technical role
-   Bachelor’s in Computer Science or Engineering (or equivalent)
-   Analytical approach to problem-solving and critical thinking
-   Bias for action and inherent curiosity
-   Growth mindset / continuous learning orientation
-   Passionate about AI, agentic AI, LLMs, and automation
-   Excellent oral and written communication
-   Experience working in a fast-paced environment
-   Advanced English

**Technical Skills**

-   Strong understanding of APIs (REST, GraphQL, gRPC)
-   Solid understanding of cloud foundations (AWS / Azure / GCP)
-   Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering)
-   Strong familiarity with authentication (SAML, OAuth, etc.)
-   Experience with databases and data integration principles
-   Knowledge / proficiency in JavaScript and CSS
-   Experience troubleshooting technical issues (Postman, HAR files etc.)

Preferred Qualifications:

-   Experience with iPaaS or automation platforms
-   Certifications in relevant cloud technologies (e.g., AWS, Azure, GCP)
-   Prior experience as a developer/software engineer

## Apply

[Apply at Intetics](https://apply.workable.com/intetics-2/j/5C287BAB97/apply)

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