# Regional Head of Customer Experience

> Intrepid Asia · Mandaluyong City, Philippines · — · Posted 2026-09-22

**Workplace:** on_site

**Department:** Chat

## Description

-   Lead the daily update process of each brand's FAQs spreadsheet to ensure quality in every official answer of the customer experience agent to the customers.

-   Work closely with the Business Intelligence team in managing the chat traffic dashboard and be a SPOC (Single Point of Contact) related to customer experience data.
-   Lead and strategise on outbound chat and/or outbound calling initiatives.
-   Supporting Regional CX in executing and implementing Regional projects locally. 
-   Handle and/or monitor cross-country or multiple countries CX teams, if needed. 
-   Develop and deliver structured CX performance reports to internal/external stakeholders. 
-   Conduct regular analysis for team/brand/store chat performance to identify any process improvements. 
-   Any chat-related tasks which isn't mentioned above

#LI-DNI

## Apply

[Apply at Intrepid Asia](https://apply.workable.com/intrepid-asia/j/435B218BE0/apply)

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