# Back-Office CSR | US Healthcare Account | Earn a 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong, Philippines · Full-time · Posted 2026-05-15

**Workplace:** on_site

**Department:** United RX

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced** _**Healthcare Customer Representative**_ **to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

  
**Roles and responsibilities:**

-   Submit and track prior authorization requests.
-   Follow up on prior authorization statuses to ensure timely approvals.
-   Rebill denied or rejected claims with appropriate corrections or additional documentation.
-   Monitor and ensure that all authorized services are appropriately reimbursed by insurance payers.
-   Maintain accurate and up-to-date records of authorization approvals and claim status.
-   Communicate with insurance companies, healthcare providers, and internal teams to resolve issues affecting payment.

## Requirements

-   At least 6 months BPO experience in any Healthcare campaign
-   Prior Authorization experience is a PLUS
-   Strong negotiation, communication, and problem-solving skills
-   Good verbal and written English skills
-   Attention to detail and strong organizational skills.
-   **Willing to work onsite in Shaw Blvd, Mandaluyong**
-   **Amenable working night shift**

## Benefits

What can we offer you?

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

Our commitment to you

-   Stong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all-inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/042F4DE9E0/apply)

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