# Back Office Associate | Financial Account | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2026-10-09

**Workplace:** on_site

**Department:** The McGuire Group

## Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced **Back-Office Associate** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

**Account specific roles and responsibilities:**

-   **Collections**

-   Complete attorney referral forms using information from PointClickCare (PCC).
-   Gather required supporting documents, including private pay statements and resident face sheets.
-   Ensure referral documents are complete for review before submission to attorneys.

-   **Private Pay Statement QA**

-   Review monthly private pay statements for accuracy before generation.
-   Verify that taxes and room rates match the census and approved billing rates.
-   Identify and report billing discrepancies for correction.

-   **NAMI Review**

-   Generate reports to ensure every resident has an assigned responsible party.
-   Identify missing information that may prevent statements from appearing in the credit card portal.
-   Review Medicaid-pending and NAMI cases to determine whether NAMI amounts should be entered based on the resident's status.

## Requirements

-   At least 6 months BPO experience

-   Experience in healthcare/finance is a PLUS!
-   Must be detail oriented
-   Proficient in using MS Excel
-   Ability to multi-task, prioritize, and manage time effectively
-   Good verbal and written English skills
-   Willing to work onsite in MAKATI
-   Amenable working night shifts

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/07726F1035/apply)

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