# Customer Service Representative | Healthcare Account | with 21K Signing Bonus

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2026-04-20

**Workplace:** on_site

**Department:** Duramed Inc

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

**Account specific roles and responsibilities:**

-   Process orders for diabetic supplies and coordinate delivery to patients in a timely manner.
-   Conduct follow-ups via phone and fax to obtain authorizations, order forms, and clinical documentation from healthcare providers.
-   Maintain and update customer records, ensuring all interactions are accurately documented within the customer portal.
-   Meet or exceed individual and team performance metrics, including attendance, average handle time (AHT), quality assurance (QA), and orders processed.
-   Stay current on product knowledge, company policies, and service procedures to ensure high-quality customer support.

## Requirements

-   At least 6 months of BPO experience under a **Healthcare Account (US Healthcare Insurance)**
-   Strong phone contact handling skills and active listening skills
-   Ability to multi-task, prioritize, and manage time effectively
-   Good verbal and written English skills
-   Willing to work onsite in **Buendia, Makati**
-   Amenable working night shift

## Benefits

**What can we offer you?**  

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/1BA098408E/apply)

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