# Scheduling Support Coordinator (ABA Therapy - US Healthcare) - Remote | EST Hrs

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-06-03

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions** is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism.

We are recruiting on behalf of a fast-growing US-based **ABA (Applied Behaviour Analysis)** therapy company, who requires a **Scheduling Support Coordinator** to assist their Scheduling and Staffing team in managing therapist placements and family communications.

As a **Scheduling Support Coordinator,** you will play a key supporting role in keeping the staffing engine running smoothly. You’ll work closely with the scheduling and staffing coordinators, handling follow-ups with ABA Therapists (RBTs) and families, helping source new RBT candidates, and assisting with the pairing of therapists to clients. This is a people-oriented, detail-driven role that requires someone who communicates confidently, stays organised under pressure, and can be trusted to keep things moving.

**PLEASE NOTE**

-   **Working Hours:** Monday – Friday | 10:00 AM – 19:00 PM EST (16:00 PM – 01:00 AM South African time – subject to daylight savings).
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote

**Key Responsibilities:**

-   Following up with RBTs (Registered Behaviour Technicians) to confirm availability, schedules, and any updates that affect client sessions.
-   Checking in with families and parents to provide scheduling updates, address concerns, and ensure their expectations are being met.
-   Sourcing new RBT/ABA Therapist candidates through various channels to support the team’s ongoing staffing needs.
-   Assisting with the pairing of RBTs/ABA Therapists to clients based on availability, location, and client needs.
-   Maintaining accurate and up-to-date records of therapist and client statuses in the relevant systems.
-   Flagging scheduling conflicts, staffing gaps, or unresponsive parties to the relevant coordinator in a timely manner.
-   Drafting and sending professional written communications to both RBTs and families as required.
-   Supporting the broader scheduling and staffing team with administrative tasks as needed.

**Requirements:**

-   **Excellent verbal communication skills** — you will be speaking with therapists, families, and team members regularly.
-   **Strong written communication skills** — ability to compose clear, professional, and empathetic emails and messages.
-   **Prior experience** in a **coordination, scheduling, administrative, or client-facing support** role is preferred.
-   Experience with **ClickUp and/or CentralReach** is a significant advantage.
-   Familiarity with the **ABA therapy space** or a background in **healthcare, disability services, or education** is a plus.
-   Highly **organised** with **strong attention to detail** and the ability to manage multiple follow-ups simultaneously.
-   **Self-motivated and proactive** — able to anticipate what needs to be done and act without needing to be prompted.
-   Comfortable working in a **fast-paced, high-communication** environment.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/1DBB43197E/apply)

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