# Virtual Assistant & Communications Coordinator (US Healthcare) - EST Hours

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-05-07

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions South Africa** is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency - we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently seeking a perceptive and proactive **Virtual Assistant & Communications Coordinator,** preferably with experience in the U.S. healthcare industry. This is a fully remote role requiring availability from Monday to Friday, 8:00 AM – 5:00 PM EST (2:00 PM – 11:00 PM South African time, subject to daylight savings).

### **PLEASE NOTE:**

-   **Working Hours:** Monday to Friday, 8 am – 5 pm EST (14:00 PM – 23:00 PM South African time – subject to daylight savings)
-   **Work Environment:** _This is a fully remote role_
-   **Internet Requirements:** A fixed fibre line with a minimum speed of **25 Mbps** (upload & download) and support for a wired Ethernet connection is **mandatory**
-   **Power Backup:** A **reliable power backup solution** is required to manage load shedding and power outages. Applicants without a power backup **cannot be considered**
-   **Public Holidays:** You will be required to work on all South African public holidays (compensated as per BCEA)

### **Responsibilities:**

-   Send out messages and reminders to patients.

-   Read and tweak AI-generated messages before they are sent to make sure they sound right.
-   Help create and update support documents and information that go out to patients.
-   Assist with more complicated questions by getting all the right information together and passing it to the right people.
-   Work with the team to sort different types of messages and make processes more efficient.
-   Work with data and systems to help organize information for reports and evidence-gathering.

## Requirements

-   6 months to 1 year experience in the **U.S. healthcare industry preferred** (experience with EHR systems or healthcare admin preferred)
-   Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally
-   Empathetic nature
-   Highly detail-oriented, organized, and proactive with strong problem-solving skills
-   Computer literate with proficiency in Microsoft Office (Outlook and Word; no advanced Excel required)
-   Ability to work independently in a fast-paced, remote environment
-   Familiarity with navigating databases and digital communication tools
-   Reliable internet and power backup solution as outlined above

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/213F02AA1F/apply)

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