# Medical Billing Specialist - ISTA Solutions

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2024-07-15

**Workplace:** on_site

**Department:** PH - Operations

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced** _**Medical Billing Specialist**_ **to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**  
Account specific roles & responsibilities:**

-   Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
-   Reviewing patient bills for accuracy and completeness and obtaining any missing information.
-   Following up on unpaid claims within the standard billing cycle timeframe.
-   Calling insurance companies regarding any discrepancy in payments if necessary
-   Identifying and billing secondary or tertiary insurances.

**Job Description:** 

-   Provides customer support through different communication channels (Phone, email, chat). 
-   Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
-   Collaborate with colleagues and different departments to resolve complex issues 
-   Maintain accurate records on customer interactions, transaction, feedback, etc.

## Requirements

-   6 months - 1 year BPO experience in a US Healthcare account
-   Good working knowledge with medical claims, benefits, eligibilities, appeals.
-   Familiar with US Healthcare Insurance (Medicare, Medicaid)
-   Excellent verbal & written English skills 
-   Ability to display empathy and patience in addressing customer concerns 
-   Strong problem-solving skills 
-   Adaptability to a changing work environment  
-   Ability to remain calm under pressure 
-   Proficiency in using computer systems & relevant software 
-   Willing to work onsite in **Makati** or **Mandaluyong**
-   Amenable working night shift

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/34441A4567/apply)

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