# Customer Service Associate for US Healthcare Account | ISTA Solutions

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2024-04-17

**Workplace:** on_site

**Department:** PH - Operations

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**Job Description:**

-   Provides customer support through different communication channels (Phone, email, chat). 

-   Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 

-   Collaborate with colleagues and different departments to resolve complex issues 

-   Maintain accurate records on customer interactions, transaction, feedback, etc.

## Requirements

-   At least 6 months BPO experience handling a **Healthcare Account**
-   Familiar with US Healthcare Insurance
-   Knowledge with Claims, Benefits, Denials is an **Advantage**
-   Good verbal & written English skills 
-   Ability to display empathy and patience in addressing customer concerns 
-   Strong problem-solving skills 
-   Adaptability to a changing work environment  
-   Ability to remain calm under pressure 
-   Proficiency in using computer systems & relevant software 
-   Willing to work onsite in **Buendia, Makati** or **Shaw Blvd, Mandaluyong**
-   Amenable working night shift

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/3CBF19E07B/apply)

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