# Healthcare Compliance Coordinator (ABA Therapy) - EST Hours (Remote)

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-05-28

**Workplace:** remote

**Department:** SA - Operations

## Description

ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based healthcare companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision and professionalism.

We are seeking a diligent and personable **Compliance Coordinator** to ensure timely submission and verification of session notes by their **Registered Behaviour Technicians (RBTs).**

This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the _Rethink_ platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.  

**PLEASE NOTE:**

-   **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote.

**Key Responsibilities:**

-   **Daily Monitoring:** Pull reports from the _Rethink_ platform to identify unsubmitted or unverified session notes from the previous day.​
-   **Staff Follow-Up:** Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.​)
-   **Issue Resolution:** Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.​
-   **Documentation:** Maintain accurate records of follow-up communications and outcomes.​
-   **Relationship Management:** Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.​

## Requirements

-   **Experience:** Prior experience in the US healthcare sector. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.​
-   **Technical Skills:** Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.​
-   **Communication Skills:** Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.​
-   **Organizational Skills:** Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.​
-   **Problem-Solving:** Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.​
-   **Interpersonal Skills:** Approachable and friendly demeanour to encourage positive relationships with field staff.​

**Preferred Skills:**

-   Understanding of ABA terminology and the importance of session notes in client progress tracking.​[](https://www.behavioralbuzz.com/2024/06/13/session-notes/?utm_source=chatgpt.com)
-   Experience in a compliance or quality assurance role within a healthcare setting.​
-   Ability to adapt communication styles to suit different personalities and situations.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/4C964DA898/apply)

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