# US Healthcare Transport & Insurance Verification Coordinator | Remote -EST Hours

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-05-27

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions South Africa** is a fast-growing global **BPO**. We are not a recruitment agency — we operate as a dedicated extension of our US-based clients' teams, providing skilled remote professionals who support daily operations with precision, efficiency, and a personal touch.

Our client is a US-based organization specializing in non-emergency medical transportation coordination, ensuring patients have reliable, timely access to healthcare services. Their team works closely with insurance providers and transportation networks to secure appropriate, in-network transport solutions while maintaining a strong focus on patient care and service delivery.

We are seeking an experienced **Transportation Scheduling Coordinator to** support the authorization and verification of patient transport services. This role goes beyond basic dispatching — it requires strong critical thinking, ownership, and the ability to navigate complex booking scenarios to ensure every possible avenue is explored to successfully secure transport.

**PLEASE NOTE:**

-   **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings).
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote.

**Key Responsibilities:**

-   Verify patient insurance coverage for transportation services
-   Coordinate with in-network transportation providers to arrange patient rides
-   Manage complex booking scenarios requiring problem-solving and alternative solutions
-   Ensure all possible options are exhausted to secure transport for patients
-   Communicate effectively with medical insurance providers, patients, and internal teams
-   Maintain accurate records of bookings, verifications, and communications
-   Take ownership of cases from initiation through to successful resolution

## Requirements

-   Minimum 2+ years of experience in **insurance verification and authorization, EMS operations, dispatch coordination, or medical transportation**
-   Strong understanding of US healthcare or **insurance-related workflows** and **healthcare transportation**
-   Exceptional English communication skills
-   Proven ability to **think critically and resolve complex coordination challenges**
-   Strong organizational and time management skills
-   **Client-service mindset** with a proactive, solutions-driven approach
-   Ability to work independently and take ownership of tasks

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/516E4AB4AC/apply)

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