# Virtual Receptionist & Customer Support - EST Hrs (Remote)

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-04-30

**Workplace:** remote

**Department:** SA - Operations

## Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a professional **Virtual Receptionist & Customer Support** to join our remote team. In this role, you will handle inbound calls, schedule appointments, manage data using cloud-based systems, and ensure smooth client interactions with accurate record-keeping.

**PLEASE NOTE:**

-   **Working Hours:**

-   Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)
-   Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
-   Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)  
    _(Hours subject to change depending on daylight savings.)_

-   **Public Holidays:** This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote.

**Key Responsibilities:**

-   Answer incoming calls with professionalism and courtesy.
-   Schedule appointments using cloud-based systems.
-   Perform accurate data entry and maintain client records.
-   Prepare basic reports using Excel.
-   Collaborate with internal teams to ensure seamless service delivery.

## Requirements

**Soft Skills:**

-   Strong verbal and written English communication.
-   Detail-oriented, organized, and proactive.

**Technical Skills:**

-   Proficient in Microsoft Outlook and MS Office Suite.
-   Basic Excel skills for reporting purposes.

**Experience:**

-   Previous customer service or administrative experience is preferred but not mandatory.
-   Industry experience is not required.

If you are not contacted within 14 working days, please consider your application unsuccessful.

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/6CB33177E1/apply)

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