# Customer Service Representative (Healthcare Account) | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2026-05-18

**Workplace:** on_site

**Department:** Lynx EMS, LLC

## Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced **Healthcare Representative** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

### **Job Description**

-   Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
-   Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
-   Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
-   Confirm and update patient demographic and insurance information to ensure accurate billing.
-   Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
-   Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
-   Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

## Requirements

-   At least 6 months BPO experience in any healthcare campaign
-   **Prior Authorization** and **VOB (Verification of Benefits)** experience is a PLUS, not required.
-   Ability to work independently and as part of a team
-   Attention to detail and strong organizational skills
-   Excellent verbal and written English skills
-   Willing to work in **Buendia, Makati**
-   Amenable working night shift

## Benefits

What can we offer you?

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

Our commitment to you

-   Stong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all-inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/73C33B20B5/apply)

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