# Client Services & Scheduling Coordinator - EST Hrs (Remote)

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-10-07

**Workplace:** remote

**Department:** SA - Operations

## Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency – we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a **Client Services & Scheduling Coordinator** to join our remote team. In this role, you will be responsible for handling inbound calls, assisting customers, scheduling appointments, capturing accurate information, and maintaining up-to-date client records.

**PLEASE NOTE:**

-   **Working Hours:**

-   Monday – Thursday: 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM SAST)
-   Friday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)
-   Sunday: 9:00 AM – 1:00 PM EST (3:00 PM – 7:00 PM SAST)  
    _(Hours subject to change depending on daylight savings.)_

-   **Public Holidays:** This role requires working on both South African and U.S. public holidays. Compensation for SA public holidays will be in accordance with the BCEA.
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote.

**Key Responsibilities:**

-   Answer incoming calls in a professional and courteous manner.
-   Assist customers with enquiries and provide accurate information.
-   Schedule and coordinate appointments.
-   Capture customer information accurately through data entry.
-   Maintain accurate and up-to-date customer records.
-   Use cloud-based systems to manage appointments and customer information.
-   Communicate effectively with customers and internal teams.
-   Assist with basic reporting and data-related tasks using Excel.

## Requirements

**Soft Skills:**

-   Strong verbal and written English communication skills.
-   Professional and friendly telephone manner.
-   Excellent attention to detail.
-   Well-organised and able to manage multiple tasks.
-   Reliable, proactive, and able to work independently.
-   Strong customer service skills.

**Technical Skills:**

-   Proficiency in **Microsoft Outlook and MS Office**.
-   Basic **Microsoft Excel** skills for reporting.
-   Comfortable working with cloud-based systems.
-   Able to learn and navigate new software and systems quickly.

If you are not contacted within 14 working days, please consider your application unsuccessful.

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/781A08CC13/apply)

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