# Team Lead CSR | Healthcare Account | with 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong City, Philippines · Full-time · Posted 2026-08-27

**Salary:** Up to unknown currency 21,000

**Workplace:** on_site

**Department:** 1800 Xray Exam

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

**Account specific roles and responsibilities:**

**  
Team Lead**

-   Oversees daily operations for all agents delivering high-quality and valued services
-   Conduct training and coaching, including insights and action plans to improve
-   Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
-   Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
-   Perform other supervisory tasks as required  
    

**Order Processing**

-   Receive and process orders submitted via email, phone, and EMR.
-   Accurately and efficiently enter detailed order information into the system.
-   Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
-   Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
-   Assign and manually dispatch orders to technicians based on region and availability.
-   Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
-   Send images to the physician/radiologist for interpretation and process returned results.
-   Ensure completed results are accurately communicated back to the requesting facility.
-   Handle inbound calls and inquiries, including order status updates and general customer questions.
-   Manage high-volume orders while maintaining accuracy, attention to detail, and timely communication.
-   Potential to expand responsibilities, hours, weekend coverage, and support other operational areas.

## Requirements

-   1 - 2 years BPO Experience in a **Voice Account**
-   **At least 6 months team lead / supervisory experience**
-   US healthcare insurance experience is an advantage
-   Excellent verbal and written English skills
-   Willing to work onsite in **Mandaluyong**
-   Amenable working weekends and night shift

## Benefits

**What can we offer you?**  

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/81336F9342/apply)

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