# Service Operations Coordinator | EST Hours (Remote) > ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-08-14 **Workplace:** remote **Department:** SA - Operations ## Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are looking for a **Service Operations Coordinator** to support one of our U.S.-based clients in coordinating multiple service and projects simultaneously. This is a highly hands-on coordination role suited to someone who enjoys **taking ownership, solving problems, managing multiple priorities and seeing tasks through to completion**. You will work closely with contractors, vendors, clients and internal teams to ensure work is scheduled, followed up on and completed efficiently. The successful candidate will be comfortable working with a high volume of active jobs at different stages, switching between priorities throughout the day and proactively addressing issues before they become delays. This is **not a purely administrative position**. We are looking for someone who takes ownership of outcomes, communicates confidently, follows through persistently and can think independently when situations don't go according to plan. **PLEASE NOTE:** - **Working Hours:** Monday – Friday, 3:00 PM – 12:00 AM South African time, subject to change in accordance with U.S. daylight savings and operational requirements. - **Public Holidays:** You will be required to work on **South African and U.S. public holidays**. South African public holidays will be compensated in accordance with the BCEA. - **Internet Requirements:** A **fixed fibre line** with a minimum speed of **25 Mbps upload and download**, with the ability to support a **wired Ethernet connection**, is mandatory. Applicants without a fixed fibre line cannot be considered. - **Power Backup:** A **reliable power backup solution** is required to manage load shedding and power outages. Applicants without a suitable power backup solution cannot be considered. - **Work Environment:** This is a **fully remote** working role. **Key Responsibilities:** - Coordinate a high volume of active service and facility jobs simultaneously, ensuring each job continues progressing through the required stages. - Take ownership of assigned jobs from initial coordination through to successful completion and close-out. - Coordinate with contractors, vendors, clients, property representatives and internal teams to keep work moving according to schedule. - Source and engage suitable contractors and service providers when required. - Obtain and compare quotations and use sound judgement when selecting suitable service providers. - Schedule contractors and coordinate access, appointments, inspections and required follow-ups. - Monitor job progress and proactively identify issues that could cause delays or impact completion. - Make regular follow-up calls and take persistent action when contractors, vendors or other stakeholders are not responding. - Maintain accurate job information, documentation, updates and records within the relevant systems. - Track required compliance documentation and follow up with vendors to ensure outstanding requirements are completed. - Communicate clearly with stakeholders to understand issues, clarify requirements and establish appropriate next steps. - Handle unexpected situations by investigating the issue, identifying practical solutions and taking appropriate action rather than waiting for instructions. - Maintain accurate financial and job-related information, including quotations, invoices and other required documentation. - Escalate issues appropriately while continuing to take ownership of the outcome. - Ensure completed work is properly documented and that outstanding tasks are followed through to final close-out. **Requirements:** - **2–3 years' experience** in a coordination, operations, service delivery, project coordination or similar role. - Experience coordinating a **high volume of concurrent jobs, projects, work orders or service requests**. - Experience working with **contractors, vendors, suppliers or service providers**. - Strong verbal and written English communication skills, with excellent listening and comprehension abilities. - Comfortable communicating with a wide range of people and confidently asking questions to clarify incomplete or unclear information. - Strong problem-solving and decision-making abilities, with the confidence to act when situations fall outside standard procedures. - Excellent organisational and time-management skills, with the ability to prioritise competing deadlines without losing attention to detail. - Strong follow-through and persistence — you don't give up after one unanswered call or email. - High attention to detail when managing documentation, compliance requirements, quotations, invoices and job information. - Comfortable working with multiple systems and learning new processes and software quickly. - Self-motivated, accountable and able to work independently in a fully remote environment. - Comfortable working in a high-volume environment where priorities can change throughout the day. _Experience in any of the following areas will be advantageous:_ - Facilities management - Construction or renovation - Restoration - Insurance claims - Logistics or service dispatch - Vendor or supplier coordination - Field services - Property management - Service-based operations **Ideal Candidate Profile** _You are someone who:_ - Naturally takes **ownership** rather than waiting for someone else to solve the problem. - Can manage numerous moving parts without becoming overwhelmed. - Is persistent when chasing information, vendors, or outstanding tasks. - Thinks critically and can find practical solutions when the usual process doesn't work. - Communicates confidently and professionally with different types of stakeholders. - Learns new information quickly and applies it accurately. - Notices the small details that can create bigger problems later. - Remains calm and organised when priorities change. - Takes pride in getting work **over the finish line**. If you thrive on coordination, problem-solving and keeping things moving — and you're the type of person who won't rest until the job is properly completed — we'd like to hear from you. _If you are not contacted within 14 working days, please consider your application unsuccessful._ ## Apply [Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/861B874DEF/apply) --- Powered by [Workable](https://www.workable.com)