# HR Assistant (USA Healthcare) - EST Hours (Remote)

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-03-18

**Workplace:** remote

**Department:** SA - Operations

## Description

ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are **not a recruitment agency** — we act as a **direct extension of our clients’ teams**, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently recruiting for an **HR Assistant t**o support a U.S.-based ABA therapy company. This role works closely with the Director and plays a key part in supporting day-to-day HR operations, handling administrative processes, and assisting with employee-related matters in a fast-paced, evolving environment. You will act as a first point of contact for certain HR matters, support performance-related processes, and assist with research and compliance-related tasks.

**PLEASE NOTE:**

-   **Working Hours:** Mon – Fri 10:00 am – 7:00 pm EST (16:00 pm - 01:00 am OR 17:00 pm - 02:00 am South African Time, depending on daylight savings in the USA)
-   **Public Holidays:** You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA.
-   **Internet Requirements:** Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered.
-   **Power Backup:** A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered.
-   **Work Environment:** Fully remote

**Key Responsibilities:**

-   Acting as a first line of escalation for HR-related queries and concerns.
-   Supporting annual performance reviews, appraisals, and salary adjustments.
-   Assisting with HR documentation and administrative processes.
-   Conducting research to support new HR policies and ensure legal compliance.
-   Supporting implementation of new processes and procedures.
-   Handling ad hoc HR and operational tasks as delegated by the Director.
-   Maintaining accurate records and ensuring organisational consistency.

**Requirements:**

-   Strong verbal and written English communication skills.
-   Professional, confident, and approachable communication style.
-   Highly organised with strong attention to detail.
-   Ability to think critically and apply good judgment.
-   Proactive and able to work independently while knowing when to escalate.
-   Fast learner who can pick up new tasks with minimal instruction.
-   Comfortable working in a fast-paced, evolving environment.
-   Basic computer literacy (MS Office, Outlook, general system navigation).

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/8AAFF89568/apply)

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