# Team Lead for Authorizations (US Healthcare Insurance) | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong, Philippines · Full-time · Posted 2026-06-17

**Workplace:** on_site

**Department:** Focal Point Care - Guided Care

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

**Account specific roles and responsibilities  
**

-   Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
-   Act as a point of contact for team queries and task escalations.
-   Provide day-to-day support, coaching, and direction to a small team of agents.
-   Ensure team members follow standard operating procedures and meet performance targets.
-   Assist in monitoring productivity, quality, and workflow management.
-   Collaborate with the client and internal leadership on special assignments or process improvements.
-   Generate or assist with regular reports related to team performance and operational status.
-   Support onboarding and training of new agents as needed.

## Requirements

-   With 2 years BPO experience in a US Healthcare Insurance Account
-   At least 1 year team lead / supervisory experience

-   Good working knowledge with Authorization
-   Good verbal and written English skills
-   Knowledge with MS Tools
-   Must be willing to work on-site in Mandaluyong
-   Amenable working night shifts

## Benefits

**What can we offer you?**  

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/8ADD91F062/apply)

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