# Admin & Customer Service Specialist | Remote - US. EST Hours

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-07-14

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions South Africa** is a dynamic and fast-growing BPO company. We are not a recruitment agency—we partner with leading international businesses, providing dedicated remote professionals who become an extension of our clients' teams.

Our client is a well-established **heating and cooling (HVAC) company based in New Jersey, USA**, and they are looking for an experienced **Admin & Customer Service Specialist** to join their growing office support team.

If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering exceptional customer service, we'd love to hear from you!  

**PLEASE NOTE:**

-   **Working Hours:** Monday – Friday | 8:45 AM – 5:45 PM EST (2:45 PM – 11:45 AM South African time – subject to daylight savings).
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote.

**Job Responsibilities:**

-   Answer incoming customer calls professionally and efficiently.
-   Contact customers to provide updates on service appointments and job progress.
-   Handle customer enquiries, concerns, and escalations with professionalism.
-   Source HVAC parts by contacting suppliers and vendors to locate required inventory.
-   Assist with billing-related administrative tasks.
-   Maintain accurate customer records within the CRM system.
-   Support the office with a variety of administrative duties as required.
-   Work closely with internal teams to ensure excellent customer service and smooth operations.

**Requirements:**

-   Minimum **2 years' experience** in customer service and administration.
-   Experience working for a **service-based business** (home services, maintenance, repairs, trades, logistics, or similar).
-   Excellent verbal and written English communication skills.
-   Strong customer service and conflict resolution abilities.
-   Excellent problem-solving and critical thinking skills.
-   Highly organised with exceptional attention to detail.
-   Able to multitask and work effectively in a fast-paced environment.
-   Comfortable making outbound calls to customers and suppliers.
-   Proficient in Microsoft Office and Outlook.
-   Experience using CRM systems.
-   **Experience within the HVAC, heating and cooling, plumbing, electrical, or similar trade industry will be highly advantageous.**
-   Experience with **Simpro CRM** is beneficial but not essential.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/9697C3CE98/apply)

---
Powered by [Workable](https://www.workable.com)