# Medical Billing Specialist | Collections | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong, Philippines · Full-time · Posted 2026-05-08

**Workplace:** on_site

**Department:** Marquis Health Services

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

**Account specific roles & responsibilities:**

-   Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
-   Perform collection calls to patients/residents to resolve outstanding balances and secure payments
-   Ensure accurate and timely documentation of all collection activities and account updates in the system
-   Communicate professionally and empathetically with patients, clients, and billers
-   Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
-   Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
-   Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
-   Participate in training sessions, team meetings, and performance reviews as scheduled
-   Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned

## Requirements

-   At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting
-   Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs
-   Strong communication and negotiation skills with an empathetic but assertive approach
-   Ability to work in a fast-paced, metric-driven environment with minimal supervision
-   Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.)
-   Willing to work onsite in **Shaw Blvd, Mandaluyong**
-   Amenable to night shift and flexible working hours based on client requirements

## Benefits

**What Can We Offer You?**  

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid Time Off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our Commitment to You**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all-inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/9976037069/apply)

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