# Medical Billing Specialist | US HMO | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2026-05-05

**Workplace:** on_site

**Department:** Quality Healthcare Resources

## Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced _**Medical Billing Specialist**_ to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

**Account specific roles & responsibilities:**

-   Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
-   Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
-   Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
-   Confirm and update patient demographic and insurance information to ensure accurate billing.
-   Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
-   Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
-   Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

**Job Description:** 

-   Provides customer support through different communication channels (Phone, email, chat). 
-   Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
-   Collaborate with colleagues and different departments to resolve complex issues 
-   Maintain accurate records on customer interactions, transaction, feedback, etc.

## Requirements

-   At least 1 year BPO experience handling US Healthcare account
-   Good Working knowledge with HMO Billing
-   Experience in Billing for SNF (Skilled Nursing Facility) is a PLUS
-   Excellent written and verbal English communication skills
-   Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
-   Amenable to work onsite in **Buendia, Makati**
-   Willing to work night shifts

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/AE1BCD52B6/apply)

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