# Customer Support | Patient Care Coordinator | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong, Philippines · Full-time · Posted 2026-08-05

**Workplace:** on_site

**Department:** Rebekah Rehab Licensed Agency Services Inc

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**Key Responsibilities:**

-   Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
-   Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
-   Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
-   Maintain and update patient information in the Electronic Medical Record (EMR) system.
-   Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
-   Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
-   Monitor patient progress through the care process and assist with follow-up coordination as needed.
-   Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.

## Requirements

-   At least 6 months BPO experience handling a **Healthcare Campaign**

-   Must have experience with **EMR (Electronic Medical Records)**

-   Excellent organizational and time management skills.

-   Good verbal and written English skills

-   Ability to work independently and as part of a team.

-   Detail-oriented with a strong commitment to accuracy and quality.

-   Ability to adapt to evolving workflows and systems

-   Willing to work onsite in **Shaw Blvd, Mandaluyong**
-   Amenable working night shift

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/B4CA5FCAA6/apply)

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