# Customer Service Representative - START ASAP (With Sign on Bonus)

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2024-07-23

**Workplace:** on_site

**Department:** PH - Operations

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

### **Start ASAP and earn yourself a sign on bonus!**

**Job Description:** 

-   Provides customer support through different communication channels (Phone, email, chat). 
-   Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
-   Collaborate with colleagues and different departments to resolve complex issues 
-   Maintain accurate records on customer interactions, transaction, feedback, etc.

## Requirements

-   At least 6 months of BPO work experience
-   Good to excellent verbal and written English skills  
-   Ability to display empathy and patience in addressing customer concerns  
-   Strong problem-solving skills  
-   Adaptability to a changing work environment   
-   Ability to remain calm under pressure  
-   Proficiency in using computer systems and relevant software  
-   Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong
-   Amenable working night shift

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/BC8D2E3137/apply)

---
Powered by [Workable](https://www.workable.com)