# US Outbound Sales Agent - Remote | EST Hours

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-07-10

**Workplace:** remote

**Department:** SA - Operations

## Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a driven and resilient **US** **Outbound Sales Agent** to join one of our U.S.-based clients in the financial services industry.

This is a high-volume outbound sales role where you'll engage with warm and cold prospects already stored within the client's CRM. Your goal is **not to close the sale**, but rather to build interest, overcome objections, and motivate prospects to complete an online application. Once submitted, the application is handed over to the client's U.S.-based sales team to complete the sales process.

This opportunity is ideal for candidates who enjoy sales, thrive on targets, and know how to confidently steer conversations toward action.

**Important:** Basic Salary + commission is offered

**PLEASE NOTE:**

-   **Working Hours:** Monday – Friday, 09:00 am – 6:00 pm EST (15:00 pm – 00:00 am OR 16:00 pm – 01:00 am South African Time, depending on U.S. daylight savings).
-   **Public Holidays**: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA. 
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory.   
    A wired Ethernet connection is required. Candidates without a fixed fibre line cannot be considered. 
-   **Power Backup:**  A reliable power backup solution is required to manage load shedding or outages. Candidates without backup power cannot be considered. 
-   **Work Environment:** Fully remote. 
-   This role offers a competitive basic salary plus an attractive commission structure.

**Job Responsibilities:**

-   Conduct high-volume outbound calls to prospective customers.
-   Engage prospects via phone, SMS, and other communication channels where applicable.
-   Build rapport quickly and confidently manage objections.
-   Encourage prospects to complete an online financial application.
-   Accurately capture and update customer information within the CRM.
-   Maintain detailed notes and follow-up activities.
-   Meet daily activity and conversion targets.
-   Work closely with the U.S.-based sales team to ensure smooth handover of qualified applications.

## Requirements

-   Proven cold calling experience - comfortable making 80 - 100 outbound calls per day and sustaining energy and quality throughout.
-   Proven track record of meeting or exceeding sales targets.
-   Excellent verbal and written English communication skills.
-   Confident, persuasive, and resilient personality.
-   Ability to think on your feet rather than relying solely on scripts.
-   Comfortable handling objections and maintaining professionalism under pressure.
-   Strong computer literacy, including MS Office, Outlook, and CRM systems.
-   Experience using CRM platforms (Close.com experience advantageous).
-   Previous financial services, lending, insurance, or related sales experience will be highly advantageous.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/BD9F3047E7/apply)

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