# Inbound Customer Service Agents (FTC) | US Healthcare | Rotating Shifts (Remote)

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-06-25

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions** is a dynamic and fast-growing **BPO company**. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.

We are currently building a **talent pool** for an upcoming **seasonal hiring campaign** with one of our valued US healthcare clients.

This US-based company provides convenient, same-day healthcare services by sending trained medical assistants and connecting patients with licensed healthcare providers in their homes, helping individuals and families receive medical care without needing to travel to a clinic or waiting room

Each year, in preparation for the US flu season, our client significantly expands their team. We are inviting experienced **customer service professionals** to express their interest early.

If you enjoy helping people, thrive in a fast-paced environment, and are looking for an exciting remote opportunity supporting the US healthcare industry, we'd love to hear from you.

**PLEASE NOTE:**

-   **Employment Type: 3 to 6 month Fixed-Term Contract (FTC)** linked to the USA flu season. While there is no guarantee of permanent employment, exceptional performers may be considered for future opportunities should they arise.
-   **Working Hours:** Rotating shifts which can include nights, days and weekends (40-hour work week).
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote

**Key Responsibilities:**

-   Answer inbound calls and respond to patient enquiries in a professional, friendly and timely manner.
-   Verify patient insurance information, personal details and co-payment requirements.
-   Schedule and reschedule patient appointments using the client scheduling system.
-   Provide patients with accurate information regarding available healthcare services.
-   Capture and update patient information with a high level of accuracy.
-   Maintain complete and up-to-date records of appointments, patient needs and preferences.
-   Deliver an exceptional customer experience while maintaining confidentiality and professionalism.

## Requirements

-   **Exceptional English** communication skills, both verbal and written.
-   Professional, polished and **customer-focused approach**.
-   **Strong work ethic** with a commitment to **delivering excellent service**.
-   Fast learner with strong **problem-solving abilities**.
-   **Critical thinker** who can accurately **interpret information** and make sound decisions.
-   Ability to **remain calm and professional** under pressure.
-   **Patient, empathetic and compassionate** when assisting customers.
-   Previous **customer service** or **call centre experience** is advantageous.
-   Experience working with **US healthcare insurance**, including **Medicare and Medicaid**, will be highly beneficial but not a requirement.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/BE31B8706E/apply)

---
Powered by [Workable](https://www.workable.com)