# Back Office CSR | Healthcare Account | Get a 21K Signing Bonus

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2026-09-01

**Workplace:** on_site

**Department:** Chemed

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**  

**Account specific roles and responsibilities:**

-   Handle the complete prior authorization workflow from initiation to final determination.
-   Review patient records and provider documentation to verify authorization requirements.
-   Submit prior authorization requests to insurance carriers for services and procedures across Dental, Audiology, Cardiology, Pulmonology, Gastroenterology, and Women's Health specialties.
-   Communicate with healthcare providers, insurance companies, and patients regarding authorization status and requirements.
-   Monitor authorization requests, conduct follow-ups, and resolve pending or denied cases.
-   Maintain accurate and up-to-date documentation in electronic health record (EHR) and practice management systems.
-   Ensure compliance with payer policies, regulatory requirements, and organizational procedures.
-   Escalate complex cases and collaborate with clinical teams to obtain additional supporting documentation when necessary.
-   Track authorization outcomes and assist in identifying process improvement opportunities.

## Requirements

-   At least 6 months BPO experience handling a Healthcare Account
-   Prior Authorization experience is an advantage
-   Good verbal and written English skills
-   Willing to work onsite in **Makati**
-   Amenable working night shift

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/C9C275A3E3/apply)

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