# Team Lead for Healthcare Account - ISTA Solutions

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2025-04-08

**Workplace:** on_site

**Department:** PH - Operations

## Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced **Team Leader** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

**Job Description**

-   Oversees daily operations for all agents delivering high-quality and valued services
-   Conduct training and coaching, including insights and action plans to improve
-   Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
-   Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
-   Perform other supervisory tasks as required

## Requirements

-   At least 1 year BPO experience handling a US Healthcare Account
-   At least 6 months TL experience
-   Knowledgeable with US Healthcare Insurance
-   Must be detail oriented
-   Proficient in using MS Tools
-   Ability to multi-task, prioritize, and manage time effectively
-   Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
-   Excellent verbal and written English skills
-   Willing to work onsite in Makati or Mandaluyong
-   Amenable working night shifts

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/DBF2DF2F79/apply)

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