# Voice CSR | Healthcare Account | with 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong City, Philippines · Full-time · Posted 2026-05-22

**Workplace:** on_site

**Department:** Personal Touch Home Aides

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**Account specific roles and responsibilities:**

-   Manage and track pending physician orders and Plan of Care documents to ensure timely completion for billing purposes.
-   Contact physician offices to verify receipt of faxed forms and request prompt review, signature, and return of documents.
-   Re-fax physician orders when necessary and confirm successful receipt with the provider’s office.
-   Verify whether the listed Primary Care Physician (PCP) is still actively managing the patient’s care.
-   Contact patients directly to obtain updated PCP information when current physician details are inaccurate or outdated.
-   Escalate unresolved PCP verification issues or unreachable patients to the onshore clinical team for follow-up.
-   Process incoming faxed physician orders and verbal orders.
-   Accurately attach received faxed documents to the correct patient records.
-   Maintain accuracy, compliance, and timely follow-up on all physician order documentation to support uninterrupted patient care and billing operations.

## Requirements

-   Must have at least **6 months** of BPO experience in a **Voice / Blended Account**
-   **Healthcare account** experience is a **PLUS, not required**
-   Excellent verbal and written English skills
-   Organized and keen to details
-   Willing to work in **Buendia, Makati** or **Shaw Blvd, Mandaluyong**
-   Amenable working night shifts

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/E375FFCABC/apply)

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