# BPO Client Account Manager (EST Hours) - Remote

> ISTA Personnel Solutions · Johannesburg, South Africa (Remote) · Full-time · Posted 2026-02-23

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions** is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for an experienced **Client Account Manager** who understands the dynamics of a BPO / Call Centre environment and is comfortable working with overseas campaigns, particularly USA-based clients.

This role is ideal for someone who has worked closely with agents, team leaders, or operations teams and can confidently manage client relationships while understanding day-to-day operational realities.

You will act as the key link between clients and internal teams, ensuring expectations are met, issues are resolved efficiently, and accounts are managed professionally.

**PLEASE NOTE:**

-   **Working Hours:** Mon – Fri 9:00am – 6:00pm **EST** _(16:00pm – 01:00am OR 15:00pm - 00:00am South African Time, depending on daylight savings in the USA), however must be flexible to work overtime and be available over weekends if needed._
-   **Work Environment:** _This is a fully remote working role._
-   You will be required to **work** on both South African and US **public holidays** (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A **fixed fibre line** with a minimum speed of **25 Mbps (upload & download)** and the ability to support a **wired Ethernet connection** is mandatory. _Applicants without a fixed fibre line cannot be considered._
-   **Power Backup:** A **reliable power backup solution** is required to manage **load shedding and power outages**. _Applicants without a power backup cannot be considered._

**KEY RESPONSIBILITIES:**

-   Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective
-   Oversee scheduling to meet client needs and service level agreements (SLAs)
-   Build strong, long-term client relationships
-   Understand campaign objectives, KPIs, and operational needs
-   Work closely with agents, team leaders, and internal stakeholders
-   Monitor account performance and address risks proactively
-   Prepare and present detailed weekly reports on agents performance, including metrics and areas for improvement
-   Handle client queries, concerns, and escalations
-   Identify opportunities to improve service delivery and client satisfaction
-   Maintain clear, professional communication with overseas clients

## Requirements

-   Experience in a **BPO, Call Centre, or similar operational environment**
-   Prior experience managing agents, teams, or operational workflows
-   Exposure to **USA campaigns or other international / overseas campaigns**
-   Strong client communication and relationship management skills
-   Ability to manage multiple priorities in a fast-paced environment
-   Professional, solutions-driven, and highly organised
-   Excellent verbal and written English skills
-   A dynamic and engaging personality, with a positive and proactive attitude, and strong problem-solving skills

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/E840DD9B48/apply)

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