# Patient Services Coordinator - US Healthcare | EST Hours | Remote

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-11-09

**Workplace:** remote

**Department:** SA - Operations

## Description

**ISTA Personnel Solutions** is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.

We are looking for a highly organised and detail-oriented **Patient Services Coordinator** to support a team of dentists by managing patient follow-ups, treatment approvals, clinical documentation and day-to-day communication.

You'll be responsible for reviewing clinical documentation, coordinating treatment approvals, tracking patients through multi-step treatment processes and ensuring that important follow-ups are completed. The role involves a high volume of communication and requires someone who can manage competing priorities while maintaining accurate patient records.

**PLEASE NOTE:**

-   **Working hours:** Monday to Friday, 16:00–01:00 SAST (subject to US daylight saving changes)
-   **Public Holidays:** You will be required to work on both **South African and U.S. public holidays** (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of **25 Mbps (upload & download)** and the ability to support a **wired Ethernet connection** is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** A **reliable power backup solution** is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** This is a **fully remote** working role and you must be based in South Africa.

**Job Responsibilities (but not limited to):**

-   Review dentists' clinical notes following patient visits to ensure documentation meets Medicare and Medicaid compliance requirements.
-   Monitor patient treatment plans and track progress through multi-step procedures, ensuring all required actions and follow-ups are completed.
-   Contact patients' responsible parties, including family members, Powers of Attorney (POAs) and social workers, to obtain approval for additional treatments and procedures.
-   Follow up on outstanding treatment authorisations and ensure approvals are received before procedures proceed.
-   Liaise with the internal scheduling team to flag patients requiring return visits or additional appointments.
-   Handle a high volume of inbound and outbound calls and emails from facility staff, families and healthcare professionals.
-   Maintain accurate patient records, update internal systems and monitor task dashboards.
-   Proactively identify outstanding items and ensure no patient follow-ups or administrative requirements are missed.

## Requirements

-   Previous experience in US healthcare administration, medical administration or patient coordination.
-   Familiarity with US healthcare processes, particularly Medicare and Medicaid.
-   Experience working with patient records, insurance documentation, healthcare providers or treatment authorisations.
-   Excellent organisational and time-management skills, with the ability to prioritise multiple tasks independently.
-   Strong verbal and written communication skills, with confidence handling phone calls and email correspondence.
-   Exceptional attention to detail, particularly when reviewing documentation and maintaining accurate records.
-   Strong follow-through and accountability when managing outstanding tasks and patient requirements.
-   Comfortable working in a fast-paced environment where priorities can change throughout the day.
-   Tech-savvy, with the ability to learn new systems and platforms quickly.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/EB5E7DA27E/apply)

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