# Collections & Accounts Receivable Specialist - EST Hrs (Remote)

> ISTA Personnel Solutions · South Africa (Remote) · Full-time · Posted 2026-06-15

**Workplace:** remote

**Department:** SA - Operations

## Description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Join our team as a **Collections & Accounts Receivable Specialist** to support our US-based client. This role focuses on **follow-up on overdue invoices**, ensuring payments are collected promptly while maintaining accuracy in all AR records.

**PLEASE NOTE:**

-   **Working Hours:** Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 00:00 AM South African time - subject to daylight savings). **Weekend Coverage** may be required if a call comes in. The client will provide advance notice if shifts need to be adjusted.
-   **Public Holidays:** This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
-   **Internet Requirements:** A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
-   **Power Backup:** Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
-   **Work Environment:** Fully remote.

**Job Responsibilities:**

-   Proactively follow up on aging customer invoices via phone and email to ensure timely collections.
-   Maintain a strong focus on the **end goal of recovering outstanding payments**, not just completing required steps.
-   Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and **take initiative to resolve them independently**.
-   Escalate challenges when needed but demonstrate strong ownership of all assigned accounts.
-   Maintain accurate records of all communications and follow-up activities in internal systems.
-   Communicate professionally while remaining assertive and firm to achieve collection targets.
-   Collaborate with internal teams to ensure alignment on account statuses and action plans.

## Requirements

**Soft Skills:**

-   Excellent written and verbal English communication.
-   Highly proactive and able to take full ownership of accounts.
-   Goal-driven with a strong understanding of the **desired outcome: collecting outstanding money**.
-   Assertive, confident, and persistent in driving results.
-   Strong problem-solving ability - able to uncover correct contacts, resolve account issues, and remove obstacles.
-   Professional and calm under pressure.

**Technical Skills:**

-   Basic computer skills, including MS Office and Outlook.
-   Comfortable navigating systems to update records accurately.

_If you are not contacted within 14 working days, please consider your application unsuccessful._

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/F866C8C4A4/apply)

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