# Appointment Setting CSR (Voice) | with 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong, Philippines · Full-time · Posted 2026-06-02

**Workplace:** on_site

**Department:** Refuah Health Center, Inc.

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**Doctor appointment scheduling**

-   Handle incoming calls to book appointments based on the client's preferred schedule. 
-   Make outbound calls to confirm scheduled appointments. 
-   Manage customer inquiries and promptly address concerns. 
-   Offer accurate and detailed information about our products and services to customers. 

**Job Description:**

-   Provides customer support through different communication channels (Phone, email, chat). 
-   Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
-   Collaborate with colleagues and different departments to resolve complex issues 
-   Maintain accurate records on customer interactions, transaction, feedback, etc.

## Requirements

-   Must have at least 6 months of BPO experience in a Healthcare Account
-   Excellent verbal and written English skills
-   Ability to multitask (taking calls and responding to emails)
-   Organized and keen to details
-   Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong)
-   Amenable working night shifts

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives

## Apply

[Apply at ISTA Personnel Solutions](https://apply.workable.com/ista-2/j/FF0DFEFE2D/apply)

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