# Customer Service Representative

> iSupport Worldwide · Philippines (Remote) · Full-time · Posted 2026-10-12

**Workplace:** remote

**Department:** ACCO Brands USA

## Description

We are seeking a Customer Service Representative to assist the Customer Care team with entering orders, answering emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.

**Key Responsibilities:**

-   Handle incoming and/or outgoing customer service-related emails with expedience and proficiency within the company standard when applicable
-   Enter standard non-credit card, warranty, sample and contract orders and credits with accuracy, expedience, and proficiency within the company standard when applicable
-   Close out service calls when applicable
-   Complete installation calls for service when applicable
-   Complete all assignments within established time frames or as set forth by company standard
-   Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
-   Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
-   Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
-   Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
-   Meet or exceed individual, department and company goals

## Requirements

-   High school diploma or GED
-   2+ years customer service experience or comparable experience
-   Ability to work in a team environment (multiple people working towards same/similar goal)
-   Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office
-   Strong verbal skills and written communication skills
-   Demonstrate professionalism and dependability
-   Ability to multi-task and prioritize work
-   Ability to work independently and with little supervision
-   Working knowledge of user systems, preferably SAP

## Benefits

-   Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/05A34F099A/apply)

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