# Service & Billing Coordinator

> iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-08-03

**Workplace:** on_site

**Department:** TBS

## Description

### What is your mission?

We are looking for a highly motivated and detail-oriented **Service & Billing Coordinator** to support daily billing operations, invoice management, customer correspondence, and billing administration activities. This role is responsible for invoice processing, payment tracking, billing inquiry resolution, billing documentation management, reporting, and process improvement initiatives while supporting compliance with United States healthcare industry standards and delivering excellent customer service.

**You will provide the best service to our partner brands by performing these tasks:**

-   Review, prepare, validate, and process invoices to ensure accurate and complete billing information
-   Monitor outstanding invoices, payment status, and billing records to support timely collections and payment processing
-   Respond to and resolve billing inquiries, requests, and concerns from internal and external stakeholders through professional email communication
-   Investigate billing discrepancies and coordinate with relevant teams to achieve prompt resolution
-   Develop, maintain, and update billing documentation, reports, metrics, and tracking records
-   Identify and recommend improvements to billing processes, procedures, and operational workflows
-   Collaborate with clients and internal departments to ensure billing accuracy and a positive customer experience
-   Participate in meetings related to billing operations, customer support, and continuous improvement initiatives
-   Monitor compliance with United States healthcare billing standards, regulations, and industry best practices
-   Maintain confidentiality when handling sensitive client, billing, and company information
-   Support special projects, ad hoc assignments, and other billing-related administrative responsibilities as required
-   Contribute to a professional, collaborative, and customer-focused work environment

## Requirements

### Who are we looking for?

-   Bachelor's Degree in Accounting, Finance, Business Administration, or a related field; equivalent education and experience may be considered
-   Minimum 1 year of experience in billing, accounts receivable, accounts payable, or billing support functions
-   Minimum 1 year of experience supporting international customers or customer service operations
-   Minimum 2 years of BPO, shared services, or call centre experience
-   Experience supporting United States healthcare, health insurance, healthcare administration, or healthcare-related customer service is an advantage
-   Knowledge of billing operations, invoice processing, payment tracking, collections support, and billing documentation management
-   Proficiency in Microsoft Office Suite, including Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Teams
-   Experience reviewing invoices, maintaining billing records, managing payment status updates, and preparing billing reports
-   Strong attention to detail with the ability to ensure billing accuracy, data integrity, and documentation quality
-   Ability to identify process improvement opportunities and support operational enhancement initiatives
-   Excellent written and verbal English communication skills, including professional email correspondence and business communication
-   Strong organisational, planning, multitasking, and stakeholder management skills
-   Ability to manage competing priorities, meet deadlines, and perform effectively in a fast-paced environment
-   Strong analytical, problem-solving, and critical-thinking abilities
-   Ability to work independently and collaboratively across multiple teams and organisational levels
-   Professional, customer-focused, and team-oriented approach
-   High level of accountability, accuracy, discretion, and confidentiality when handling sensitive information
-   Availability to start immediately is preferred

## Benefits

### Why you'll love it here?

-   Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
-   Access to an onsite gym with a complimentary professional fitness instructor.
-   Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
-   Weekly employee engagement activities with prizes of up to ₱3,000.
-   Free upskilling academy to support career growth and professional development.
-   State-of-the-art office facilities and modern workstations.
-   Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
-   Fun, collaborative, and employee-focused work environment.

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/397CAFD207/apply)

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