# Sales Support Associate I - UK

> iSupport Worldwide · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-10-07

**Workplace:** hybrid

**Department:** GSC (formerly PMI)

## Description

**Position Overview**

We are looking for a highly motivated, willing to learn, passionate, and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and sales managers in EMEA. This person will have at least 4 years of sales, customer service, sales administration and order management experience serving international customers, preferably with knowledge of consumer goods, logistics, and CRM/ERP systems. Previous mid or nightshift BPO experience is highly preferred.

**Essential Job Functions**

• Set-up accounts and maintain customer details (Oracle EBS/HTML/OSC)

• Support the sales team in managing customer inquiries, resolving issues, and providing exceptional customer service.

• Manages order processing workflow from PO receipt, validation, order confirmation, order fulfillment until shipment delivery.

• Ensures that all PO information is complete and accurate.

• Checks orders against inventory and forecast.

• Review, understand and communicate vendor business and compliance requirements.

• Work with customers, distributors, and sales reps to resolve PO issues.

• Work with Planning, Logistics, and IT to resolve supply chain issues.

• Perform special tasks and assignments as needed.

## Requirements

-   Preferably, a bachelor’s degree in business administration, marketing, or a related field (or equivalent work experience)
-   At least 4 years industry experience in similar role, and/or sales administration, preferably in the consumer goods industry.
-   Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Knowledge of ORACLE is an additional benefit.
-   Experience in shared services or BPO is an advantage. Working in an international and culturally diverse organization is preferred.
-   Excellent organization, interpersonal and communication skills
-   Excellent language skills (preferably mother tongue level)
-   Analytical mindset with the ability to interpret and present data effectively.
-   Reliability, discretion, and efficiency at managing a high and demanding workload.
-   Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information.
-   A passion for the outdoor industry and familiarity with outdoor consumer goods is preferred.
-   Ability to work independently and collaboratively in a fast-paced, dynamic environment.

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/6CD0BC9DC6/apply)

---
Powered by [Workable](https://www.workable.com)