# Operations Manager - Product Data and Creative Design > iSupport Worldwide · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-10-27 **Workplace:** hybrid **Department:** Client Services ## Description ## About the Role We are seeking a **Product Data & Creatives Manager** to lead a high-performing team supporting product data management, creative design, industrial design, and product management functions. Based in the Philippines, this role reports to the Site Director and maintains dotted-line accountability to key functional partners. The successful candidate will oversee a team of **creative and industrial designers, product data analysts, and product management associates**, driving operational excellence, team development, customer experience, and transparent communication across the organization. This role plays a critical part in supporting both **new and legacy product creation**, while building strong relationships with sales, supply chain, engineering, product, and other cross-functional stakeholders. The ideal candidate is proactive, customer-focused, and experienced in product development, engineering, creative design, and team leadership within a global environment. **Work Schedule:** This position requires working night shifts to support a US-based leadership team. ## Key Responsibilities ### Product Data Management ### System Administration - Serve as the escalation point for Product Lifecycle Management (PLM) system issues managed by the team. - Utilize PLM systems to efficiently manage, store, and maintain product data. - Leverage data analytics tools to generate actionable insights. - Implement and maximize automation tools to improve efficiency, accuracy, and productivity. - Manage end-to-end finished product setup, including: - Creation and maintenance of Finished Goods - Multi-level Bills of Materials (BOMs) including components, sub-assemblies, and packaging - Product revisions and effective dates - Data management within PLM and ERP systems ### Process Management - Ensure data quality through robust procedures that maintain accuracy, consistency, and reliability. - Streamline workflows to improve efficiency and reduce bottlenecks. - Maintain comprehensive process and procedural documentation to support consistency and compliance. - Oversee product lifecycle and release governance activities, including: - Pre-release reviews - Data completeness checks - Coordination of final product release to manufacturing ### Reporting & Analytics - Establish and maintain Key Performance Indicators (KPIs) to measure team productivity and effectiveness. - Generate regular reports on data quality, system performance, and team output. - Continuously evaluate and improve processes, tools, and performance metrics to drive operational excellence and ongoing improvement. ### Creative Design ### Artwork Renders - Ensure render requests are completed accurately, consistently, and delivered on schedule. ### Packaging Artwork - Oversee packaging design creation and preflight materials to ensure accuracy, quality, and timely delivery. ### Regulatory Artwork Requests - Manage the timely execution and delivery of regulatory artwork requests, including: - Base artworks - Care and use labels for soft goods - Logo alignment requests ### Regional Support - Ensure timely completion and delivery of artwork requests supporting regional marketing initiatives, asset management, and related activities. ### Ad Hoc Creative Requests - Manage and deliver a variety of creative requests with artistic and creative solutions while meeting project timelines. ## Management & Leadership ### Data-Driven Decision Making - Analyze performance metrics and operational data to identify trends, improvement opportunities, and recommended solutions. - Make informed recommendations based on data-backed insights. ### Cross-Functional Collaboration - Partner closely with customer service, product, operations, and other business teams to develop and implement process improvements. ### Project Coordination - Assist in managing project timelines, resources, and deliverables related to process optimization, tool enhancements, and service improvement initiatives. ### Project Documentation - Maintain project plans, schedules, and documentation to ensure visibility, accountability, and alignment across stakeholders. ### Risk & Issue Management - Identify potential project risks and challenges. - Collaborate with relevant teams to develop mitigation plans and drive issue resolution. ### Project Reporting - Track project progress against KPIs, budgets, and timelines. - Provide regular status updates and reports to stakeholders. ## Requirements ## Qualifications - Minimum of **5 years of experience managing and working with international clients** in engineering and industrial design. - Strong expertise in **product data management, engineering development, product development, and creative design**. - Proven experience with **PLM and ERP systems**, including product setup, BOM management, revisions, and release processes. - Strong understanding of product lifecycle management and release governance. - Experience leading and developing high-performing teams. - Strong analytical, project management, and problem-solving skills. - Excellent communication and stakeholder management abilities. - Customer-centric mindset with the ability to build strong internal and external relationships. - Comfortable working night shifts to support US-based stakeholders. This is an excellent opportunity for a leader who is passionate about combining **product data excellence, creative execution, process improvement, and team leadership** to support innovative product development on a global scale. ## Benefits - Free lunch meal, fruits, snacks, and drinks - Onsite gym with a free professional instructor - Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP - Weekly engagement activities with prizes that are up to 3,000 PHP - Free upskilling academy to improve your performance and skillset - State-of-the-art facilities from toilets to your workstation - Amenities such as sleeping quarters, game area, chat room, shower room ## Apply [Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/6EDD876172/apply) --- Powered by [Workable](https://www.workable.com)