# Sales Support Associate I - NA

> iSupport Worldwide · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-09-12

**Workplace:** hybrid

**Department:** GSC (formerly PMI)

## Description

**Position Overview**

We seek a highly motivated individual to join our team as a **Sales Support Associate**. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.

**Essential Job Functions**

_Customer and Order Management_

-   Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
-   Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC).
-   Acts as a subject matter expert on products, customer onboarding, and account management.
-   Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines.
-   Maintains customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets.
-   Manages customer price lists and research chargebacks and discrepancies.

_Order Processing and Fulfillment_

-   Validates and processes purchase orders, coordinating with planning, logistics, and IT to resolve supply chain issues.
-   Collaborates with customers, distributors, and sales representatives to address order-related problems.
-   Provides necessary documentation (invoices, etc.) and communicates order status.
-   Identifies and escalates process deviations, driving backlog review meetings.

_Customer Relationship and Performance_

-   Reviews, understands, and communicates vendor business and compliance requirements.
-   Resolves customer complaints and issues to maximize satisfaction and loyalty.
-   Partners with sales operations teams to achieve strategic targets.
-   Initiates process improvement ideas to enhance customer experience.

 _Additional Responsibilities_

-   Performs special tasks and assignments as needed.

## Requirements

**Education and Experience**

-   4 years industry experience in similar role
-   4-year college degree preferred
-   **Excellent** verbal and written English

**Proficiencies Required**

·         Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.

·         Ability to take initiative and prioritize tasks

·         Good time-management, organizational, and problem-solving skills

·         Ability to work accurately with close attention to detail

·         Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels

·         Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information

·         Willingness to adapt to changing business needs and deadlines

·         Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint.

·         Demonstrate a strong work ethic that includes neatness and punctuality.

·         Willing and able to travel internationally.

## Benefits

### Why you'll love it here?

-   Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
-   Access to an onsite gym with a complimentary professional fitness instructor.
-   Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
-   Weekly employee engagement activities with prizes of up to ₱3,000.
-   Free upskilling academy to support career growth and professional development.
-   State-of-the-art office facilities and modern workstations.
-   Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
-   Fun, collaborative, and employee-focused work environment.

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/72C7A98FC2/apply)

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