# Remote VoIP Support Technician

> iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-08-12

**Workplace:** on_site

**Department:** 1 - Sales

## Description

**Key Responsibilities**

-   Build-out, support, and troubleshoot VoIP systems for a growing customer base
-   Configure extensions, DIDs, and call routing rules
-   Provision, configure, and troubleshoot IP phones (Yealink)
-   Provide basic support for Asterisk-based PBX systems
-   Assist customers via email, phone, and ticketing system
-   Diagnose and resolve common issues, including registration failures, one-way/no audio, and call quality problems (jitter, latency, packet loss)
-   Document recurring issues and resolutions for the internal knowledge base
-   Escalate complex technical issues to senior engineers when needed

**Scope of Support (includes but is not limited to)**

-   SIP registration problems
-   One-way or no audio
-   Call quality issues (echo, dropped calls, latency)
-   Basic firewall/NAT-related connectivity issues affecting VoIP traffic

## Requirements

**Requirements**

-   Minimum 1 year of hands-on VoIP support or technical support experience
-   Solid understanding of SIP protocol fundamentals and how calls are established, routed, and terminated
-   Working knowledge of networking basics (IP addressing, NAT, firewalls, QoS, ports/protocols) as they relate to VoIP performance
-   Working knowledge of E911 concepts and emergency calling configuration in VoIP environments
-   Broad systems knowledge with the ability to support, set up, troubleshoot, and maintain VoIP environments
-   Hands-on experience configuring and troubleshooting PBX platforms (e.g., Asterisk, NetSapiens, Yeastar, or similar VoIP systems)
-   Ability to configure and troubleshoot call routing, ring groups, auto attendants, business-hour routing, voicemail routing, and extension settings
-   Familiarity with IP phone provisioning, ideally Yealink devices
-   Comfortable handling a variety of technical issues rather than working within rigid support tiers
-   Strong written and verbal English communication skills, with the ability to explain technical issues clearly to non-technical customers
-   Self-motivated, proactive, and resourceful, with a strong sense of ownership and initiative in resolving customer issues
-   Ability to work independently in a remote setting and manage a support queue
-   Reliable internet connection and a quiet home-office setup suitable for phone/video support

**Preferred Qualifications (Nice to Have)**

-   Experience with Asterisk-based PBX systems
-   Experience with NetSapiens or similar hosted PBX platforms
-   Prior experience working for a VoIP/UCaaS provider
-   Basic scripting knowledge (Bash, Python, or similar) for troubleshooting or automation
-   Familiarity with call quality monitoring tools (e.g., Wireshark for SIP/RTP analysis)
-   Experience with ticketing systems (ConnectWise, etc.)

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/766B231699/apply)

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