# Quality Assurance Analyst

> iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-09-01

**Workplace:** on_site

**Department:** TBS

## Description

The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the company meet the required quality standards. This individual will play a critical role in testing software applications, identifying defects, and suggesting improvements to ensure customer satisfaction and compliance with industry standards.

**Key Responsibilities:**

-   Test Planning & Design

-   Analyze business requirements and technical specifications to develop detailed test plans and test cases.
-   Collaborate with the development and product teams to understand functionality and establish clear quality standards.
-   Create, review, and update test documentation including test cases, test scripts, and test data.

-   Test Execution

-   Execute manual and automated tests to identify software bugs, issues, and areas for improvement.
-   Conduct regression testing, performance testing, usability testing, and functional testing across platforms.
-   Track and report defects, ensuring proper documentation and communication of the findings to the development team.

-   Collaboration & Communication

-   Work closely with developers, product managers, and other stakeholders to ensure that defects are effectively identified and resolved.
-   Provide feedback to improve the functionality, user experience, and performance of the product.
-   Participate in sprint planning, stand-ups, and retrospectives in an Agile environment.

-   Quality Assurance Processes

-   Contribute to the development and refinement of QA processes, tools, and methodologies.
-   Stay up to date with the latest trends and advancements in software testing, automation, and QA practices.
-   Ensure that all products meet internal quality standards and external compliance requirements before release.

-   Reporting & Metrics

-   Prepare detailed reports on test results, metrics, and performance indicators for management review.
-   Monitor product quality and implement strategies for continuous improvement.

## Requirements

-   Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
-   Proven experience as a QA Analyst or similar role in software testing
-   Strong knowledge of QA methodologies, tools, and processes
-   Experience with automated testing tools (e.g., Selenium, JIRA, Postman)
-   Proficiency in manual testing with a keen eye for detail
-   Understanding of Agile and Scrum methodologies
-   Excellent problem-solving and analytical skills
-   Strong communication and collaboration abilities

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/A0451E4612/apply)

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