# Finance & Billing Operations Specialist > iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-11-03 **Workplace:** on_site ## Description **KEY RESPONSIBILITIES** 1. _**Cash Application & Bank Reconciliation**_ • Process incoming customer payments and accurately apply cash receipts to outstanding invoices using Rillet. • Perform routine bank reconciliations and investigate discrepancies. • Monitor unapplied payments, outstanding transactions, and reconciliation exceptions. • Maintain accurate financial records and support timely month-end close activities. • Coordinate with the finance team to resolve payment discrepancies. 2\. _**Accounts Payable & Vendor Payments**_ • Process vendor invoices and payables through Ramp. • Verify invoice information, coding, supporting documentation, and required approvals. • Maintain accurate vendor records and payment documentation. • Monitor outstanding payables and upcoming payment deadlines. • Identify and escalate duplicate invoices, discrepancies, or payment issues. • Support payment processing in accordance with established approval procedures. 3. _**Travel, Expense & Reimbursement Management**_ • Review employee travel and entertainment (T&E) expense submissions through Ramp. • Verify receipts, expense classifications, and compliance with company policies. • Process employee reimbursements following established approval workflows. • Follow up with employees regarding missing documentation or discrepancies. • Maintain accurate expense records and assist with expense reporting. 4\. _**Customer Billing & Accounts Receivable Support**_ • Monitor the shared customer billing email inbox. • Respond professionally and promptly to routine customer billing inquiries. • Assist customers with invoice copies, payment confirmations, billing explanations, and account-related questions. • Research and resolve basic billing discrepancies. • Escalate complex billing issues to the appropriate U.S. finance team member. • Maintain organized documentation of customer billing communications. 5\. _**Customer Contract Setup & Billing Administration**_ • Set up new small and medium-sized business (SMB) customer contracts in Rillet. • Accurately enter customer information, contract details, billing terms, and other required information. • Verify that billing configurations align with approved customer agreements. • Coordinate with relevant internal teams to resolve missing or inconsistent information. • Maintain accurate customer billing records and support ongoing contract updates. 6\. _**Finance Operations & Process Improvement**_ • Support recurring accounting tasks and month-end close activities as assigned. • Maintain clear documentation of standard operating procedures. • Identify opportunities to improve transaction accuracy, workflow efficiency, and customer responsiveness. • Collaborate with the U.S. finance team to ensure timely completion of assigned deliverables. • Handle confidential financial and customer information with discretion. ## Requirements **Required Qualifications** • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. • 3–5 years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or a similar finance role. • Practical experience with bank reconciliation, cash application, and invoice processing. • Understanding of basic accounting principles and financial controls. • Experience working with cloud-based accounting, ERP, or expense management platforms. • Strong Microsoft Excel or Google Sheets proficiency. • Excellent written and verbal English communication skills. • Strong attention to detail, organization, and problem-solving ability. • Ability to work independently, manage competing priorities, and meet deadlines. • Comfortable communicating directly with U.S.-based employees and customers. **Key Competencies** • Accuracy: Maintains reliable financial data and minimizes processing errors. • Ownership: Independently manages recurring accounting responsibilities. • Communication: Communicates clearly and professionally with customers and internal stakeholders. • Organization: Balances multiple workflows while meeting established deadlines. • Problem-Solving: Identifies discrepancies and works proactively toward resolution. • Adaptability: Learns new systems and processes quickly. **PREFERRED QUALIFICATIONS** • Hands-on experience with Rillet. • Hands-on experience with Ramp. • Previous experience supporting a U.S.-based finance or accounting team. • Experience in a SaaS, technology, or subscription-based business. • Familiarity with recurring billing, customer contracts, and accounts receivable processes. • Experience handling shared billing inboxes and responding to customer inquiries. • Familiarity with month-end close procedures. ## Benefits - Free lunch meal, fruits, snacks, and drinks - Onsite gym with a free professional instructor - Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP - Weekly engagement activities with prizes that are up to 3,000 PHP - Free upskilling academy to improve your performance and skillset - State-of-the-art facilities from toilets to your workstation - Amenities such as sleeping quarters, game area, chat room, shower room ## Apply [Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/A455AD75FC/apply) --- Powered by [Workable](https://www.workable.com)