# Customer Service Representative > iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-10-13 **Workplace:** on_site **Department:** BFG Entertainment Inc. ## Description About the Company We are a growing casual gaming company serving a predominantly older and female gaming audience. Our goal is to provide a seamless, enjoyable, and friendly experience for all players across our gaming ecosystem. We support web-based and downloadable games, and we pride ourselves on high-quality, empathetic customer support. Role Overview As a Customer Support Representative, you will serve as the primary contact for players who need assistance across our gaming platform. You’ll manage and resolve customer inquiries through Zendesk, handling a wide range of issues—from password resets and billing concerns to technical troubleshooting and software reinstallation. This role requires strong communication skills, a calm and patient demeanor, and the ability to navigate multiple tools including refund systems, legacy platforms, and account management utilities. While full product training will be provided, a foundational understanding of software installation, basic tech support, and gaming environments is beneficial. Key Responsibilities \- Manage and resolve customer tickets through Zendesk (email and form submissions). \- Provide support for a predominantly older, female demographic with patience, clarity, and empathy. \- Handle a variety of case types including password resets, billing issues, technical troubleshooting, and gameplay questions. \- Troubleshoot software and help customers with installation or reinstallation when needed. \- Use internal tools such as refund generators, legacy platform tools, and password-reset utilities. \- Accurately document all interactions and follow established workflows. \- Escalate issues to higher-level support, QA, or engineering teams when needed. \- Contribute to continuous improvement by identifying recurring issues and suggesting process updates. \- Maintain a professional, friendly, and player-first approach in all communications. Why Join Us \- Support a loyal gaming community and help create delightful player experiences. \- Join a collaborative and supportive customer experience team. \- Opportunities for growth in customer operations, QA, or technical support. \- Competitive pay, benefits, and flexible work arrangements. ## Requirements Qualifications \- 3+ years of customer service experience, preferably in gaming, technical support, or online platforms. \- Strong written English skills; able to communicate clearly with older/non-technical customers. \- Experience working with Zendesk or similar ticketing systems. \- Basic technical aptitude, including software installation and troubleshooting. \- Familiarity with PC, Mac, or mobile environments. \- Ability to multitask in a fast-paced queue. \- Strong problem-solving skills with a player-focused mindset. Preferred Skills \- Experience supporting older/non-technical users. \- Working knowledge of gaming ecosystems (web, downloadable PC games, mobile). \- Familiarity with billing systems and digital payments. \- Experience with internal support tools (refund tools, legacy systems, account/password reset tools). \- Ability to diagnose common software and application issues. ## Benefits - Free lunch meal, fruits, snacks, and drinks - Onsite gym with a free professional instructor - Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP - Weekly engagement activities with prizes that are up to 3,000 PHP - Free upskilling academy to improve your performance and skillset - State-of-the-art facilities from toilets to your workstation - Amenities such as sleeping quarters, game area, chat room, shower room ## Apply [Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/B007719B2B/apply) --- Powered by [Workable](https://www.workable.com)