# Program Associate I (Project Based)

> iSupport Worldwide · Pasig, Philippines (Hybrid) · Temporary · Posted 2026-10-13

**Workplace:** hybrid

**Department:** GSC (formerly PMI)

## Description

**Position Overview**

We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and program managers.  

**Essential Job Functions**

-   Primarily responsible for managing Quality Assurance Requirements 
-   Ensure that Electronic Samples, Top of Production, Test Report and In-line Inspection Report are received; follow up if necessary  
-   Ensure accuracy of Electronic Samples and Top of Production Samples 
-   Creates Product Specifications and other Regulatory Requirements (Declaration of Conformity /MSDS and Declaration) 
-   Help with Packaging BOM audits 
-   Assist Program Associates and Lead with customer presentation needs 
-   Run necessary business reports and provide sound analysis  
-   Review, understand and communicate vendor business and compliance requirements 
-   Work with Product Engineers, Quality Assurance Team, Product Managers, Logistics and Merchandise Sourcing to resolve QA issues  
-   Processing item information entries in customer portal and monitor life cycle stage 
-   Perform special tasks and assignments as needed

## Requirements

**Education and Experience**

-   4 years industry experience in similar role 
-   4-year college degree 
-   Excellent verbal and written English 

**Proficiencies Required**

-   Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone. 
-   Ability to take initiative and prioritize tasks 
-   Good time-management, organizational, and problem-solving skills 
-   Ability to work accurately with close attention to detail 
-   Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels 
-   Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information 
-   Willingness to adapt to changing business needs and deadlines 
-   Solid IT skills with knowledge of Microsoft Word, Excel and PowerPoint 
-   Demonstrate a strong work ethic that includes neatness and punctuality

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/BC7925A462/apply)

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