# Operations Administrator

> iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-10-21

**Workplace:** on_site

**Department:** CEO Coaching International

## Description

**KEY RESPONSIBILITIES**

●      **Employee Onboarding and Offboarding:** Coordinate end-to-end onboarding for new employees, including welcome emails, background checks, e-signature paperwork, I-9 verification, benefits enrollment, and HR portal setup. Manage offboarding tasks such as account deactivation, equipment return, and transition documentation.

●      **HR Records and Cross-Team Coordination:** Keep HR folders and team member records accurate and up to date. Work with Finance and the IT partner on laptop provisioning, tool access, and HR-related paperwork.

●      **Employee Engagement Support:** Support the quarterly all-hands engagement program by handling logistics, content preparation, and coordination.

●      **Coach Candidate Screening and Assessment:** Screen prospective coach candidates against set criteria, send introductory materials, and schedule interviews. Administer candidate assessments and compile interview packages for leadership review.

●      **Coach Onboarding and Training Coordination:** Set up records and folders for new coaches and track their pre-training tasks. Schedule and support weekly training calls, skills calls, and leadership call series, including agendas, invites, and follow-ups. Coordinate shadowing assignments between new and tenured coaches and track attendance and progress.

●      **Program Tracking and Feedback:** Maintain weekly and monthly program trackers and coach skills profiles. Run post-training feedback surveys and share results with leadership. Support coach offboarding, including account deactivation and resource transition.

●      **Knowledge Management and Training Materials:** Organize and maintain training content and resources across the learning platform and shared drives. Edit audio and video recordings and build worksheets, slide decks, and other training materials.

●      **Coach and Client Support:** Respond to coach questions by text, call, and email with fast, friendly, white-glove support. Help monitor shared support inboxes and handle requests as they come in.

●      **Systems and Platform Administration:** Manage the gifting platform for client welcome packages, swag, and staff rewards. Route incoming diagnostic reports to coaches and keep CRM records up to date.

## Requirements

**CANDIDATE PROFILE**

●      Minimum of three (3) years of experience in an administrative, HR coordination, operations, or executive support role.

●      Experience supporting U.S.-based teams remotely.

●      Highly organized, with the ability to juggle several workstreams whose volume rises and falls.

●      Strong written and verbal communication skills in English, with a warm, professional tone.

●      Careful handling of details and confidential information, including employee and HR records.

●      Proactive, follows through without reminders, and flags issues early.

●      Comfortable learning new software quickly and keeping data clean across systems.

●      Service mindset with a genuine interest in supporting senior leaders and making their work easier.

●      Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Excel).

●      Experience with a CRM, ideally Salesforce.

●      Amenable to working the night shift to overlap with U.S. business hours.

**PREFERRED QUALIFICATIONS**

●      Exposure to U.S. HR processes (I-9, benefits enrollment, payroll portals such as Paychex) is highly preferred.

●      Experience with an LMS (such as Trainual), assessment tools (such as TTI), or e-signature tools (such as DocuSign) is an advantage.

●      Basic audio/video editing and presentation design skills are an advantage.

●      Experience coordinating training programs, cohorts, or events is an advantage.

## Benefits

-   Free lunch meal, fruits, snacks, and drinks
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/E657E7F0AA/apply)

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