# Customer Support Coordinator

> iSupport Worldwide · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-10-16

**Workplace:** hybrid

**Department:** Deliverr

## Description

As a Customer Support Coordinator, you will be responsible for providing comprehensive support to both internal teams and external sellers. You will manage technical troubleshooting, assist sellers with their inquiries, and ensure a smooth claim process for merchants and carriers. This role requires excellent communication skills, technical proficiency, and the ability to handle multiple workflows consistently.

**Key Responsibilities:**

-   Provide timely and professional assistance to sellers via email, chat, and phone
-   Review claims submitted by merchants to determine payment and submit claims to carriers to recover funds
-   Address seller inquiries regarding account setup, product listings, order processing, payments, and other platform-related matters
-   Utilize chat platforms to troubleshoot and resolve issues in real-time, maintaining high levels of customer satisfaction
-   Document chat interactions and solutions for future reference
-   Collaborate with team members to escalate and resolve complex issues
-   Educate sellers on platform policies, procedures, and best practices to optimize their selling experience
-   Monitor seller performance metrics and provide feedback and recommendations for improvement
-   Assist in the development and maintenance of seller support resources, such as knowledge base articles and FAQs
-   Stay informed about industry trends and competitor activities to identify opportunities for enhancing support services
-   Stay up to date on product knowledge and technical skills

## Requirements

-   3 to 5 years of experience in customer support, preferably in an e-commerce or marketplace environment
-   Strong communication skills, both written and verbal, with excellent problem-solving abilities and attention to detail
-   Proven ability to think critically when faced with complex decision making
-   Technical proficiency in software and hardware troubleshooting
-   Ability to handle multiple chat sessions simultaneously while maintaining quality support
-   Proficiency in Google Sheets, Asana, Slack, Zendesk, and Postman
-   Familiarity with CRM systems and support ticketing platforms is a plus
-   Bachelor's degree in business administration, marketing, or a related field
-   Ability to multitask and prioritize tasks in a fast-paced environment
-   Customer-centric mindset with a focus on delivering exceptional support

## Benefits

-   Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
-   Onsite gym with a free professional instructor
-   Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
-   Weekly engagement activities with prizes that are up to 3,000 PHP
-   Free upskilling academy to improve your performance and skillset
-   State-of-the-art facilities from toilets to your workstation
-   Amenities such as sleeping quarters, game area, chat room, shower room

## Apply

[Apply at iSupport Worldwide](https://apply.workable.com/isupport-worldwide/j/F49162C6A1/apply)

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