# Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)

> Jaded London · London, United Kingdom · Full-time · Posted 2026-05-18

**Workplace:** on_site

## Description

**Focus:** Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns

**Department:** Logistics / Supply Chain

**Reports to:** Head of Logistics

**Role Overview;**

Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.

### Outbound Logistics – E‑Commerce & Retail (Primary Focus)

-   Coordinate daily outbound shipments across e-commerce and retail store replenishment.
-   Ensure on-time, accurate dispatch in line with SLAs and brand standards.
-   Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
-   Support launches, campaigns, and store opening outbound requirements.

### Express Carrier & Last‑Mile Delivery Management

-   Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
-   Monitor delivery performance, transit times, and exceptions.
-   Resolve delivery issues in collaboration with Customer Service.
-   Support freight invoice validation and carrier performance reviews.

### Bonded Warehouse Operations & Customs Compliance

-   Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
-   Maintain accurate duty-unpaid and duty-paid inventory records.
-   Liaise with customs brokers, freight forwarders, and warehouse teams.
-   Support audits, reconciliations, and documentation accuracy.

### Inbound Logistics (Ad Hoc Support)

-   Track inbound supplier and production shipments.
-   Support customs clearance and delivery scheduling.
-   Ensure inbound stock availability for launches and retail needs.

### Return Logistics & Reverse Supply Chain

-   Coordinate e-commerce and retail store returns with carriers and warehouses.
-   Ensure timely processing, grading, and restocking of returned stock.
-   Support compliant handling of international and bonded returns.
-   Monitor return volumes, turnaround times, and cost impacts.
-   Work closely with Customer Service to resolve return-related issues.

### Retail Store Network Support

-   Support logistics for new store openings, refits, and VM rollouts.
-   Coordinate replenishment and ad hoc shipments to stores.
-   Support store-to-store and store-to-warehouse transfers.

## Requirements

### Skills & Competencies

-   Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
-   Experience managing express parcel and courier services.
-   Knowledge of bonded warehouse operations and customs compliance (highly desirable).
-   Strong organisational skills with attention to detail.
-   Confident using WMS/TMS systems, carrier portals, and Excel.
-   Proactive problem‑solver with the ability to work calmly under pressure.
-   Clear communication skills with internal teams, carriers, and external partners.

### Experience & Qualifications

-   4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
-   Experience in outbound logistics and last‑mile delivery management.
-   Exposure to bonded or customs‑controlled warehousing is a strong advantage.
-   Familiarity with inbound and return flows within an e‑commerce or retail environment.
-   Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.

### Personal Attributes

-   Highly organised, detail‑focused, and reliable.
-   Hands‑on, proactive, and solution‑oriented.
-   Thrives in a scale‑up environment with evolving processes.
-   Strong sense of ownership and accountability.
-   Interest in fashion, retail, and delivering great customer experience.

## Benefits

-   50% Employee Discount
-   24 days holiday per year (plus bank holidays)
-   A paid day off on your birthday
-   A paid moving day per year
-   Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
-   Pension Scheme
-   Bonus Scheme
-   Employee Assistance Programme for you and your family
-   £500 employee referral bonus scheme
-   Local Business Discounts (cafés, fitness, beauty etc)
-   North-West London office location directly located next to good transport links
-   Casual office dress code (your style of dress is up to you, wear what you feel best in)
-   Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
-   Regular Office Social Events (e.g. payday socials)

## Apply

[Apply at Jaded London](https://apply.workable.com/jaded-london-2/j/255A8E0704/apply)

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