# Performance & Development Lead

> Xillium Professional Services · Iloilo City, Philippines (Hybrid) · Full-time · Posted 2026-06-04

**Workplace:** hybrid

**Department:** Recruitment

## Description

Xillium Professional Services is a Philippines-based clinical support outsourcing company dedicated to delivering high-quality virtual healthcare support for US healthcare providers. With multiple office sites and a strong emphasis on staff development and training, Xillium is committed to fostering a culture of continuous improvement and professional growth.  
  
As the Performance & Development Lead, you will play a pivotal role in shaping the quality and growth trajectory of our billable workforce. Reporting to the Director of Workforce Strategy, you will manage a small team and partner closely with HR and Services to ensure our staff are equipped, engaged, and recognized for their contributions.  
  
Key responsibilities include:

-   Own the quality and growth trajectory of the billable workforce through performance management cycles
-   Conduct quarterly check-ins and annual performance reviews
-   Identify skills gaps and perform workforce-wide skills gap analyses
-   Design and coordinate training pathways, including EHR certification, specialty knowledge, soft skills, and US healthcare context
-   Manage performance improvement plans (PIPs) in partnership with HR, including documentation, tracking, and resolution
-   Drive and manage the tier advancement and reclassification process, including criteria development, assessment, documentation, and communication
-   Develop and run coaching and mentorship programs for high-potential staff
-   Manage recognition and engagement programs for the billable workforce
-   Produce quarterly workforce development reports covering training completion, tier movement, PIP outcomes, and retention metrics
-   Coordinate with Client Alignment teams to address client feedback with performance implications

## Requirements

### Required Qualifications:

-   Bachelor’s degree
-   Experience leading performance management cycles, including performance reviews, calibration, and documentation
-   Hands-on experience managing performance improvement plans (PIPs) in partnership with HR or employee relations
-   Experience designing and coordinating training programs, including curriculum development, scheduling, and completion tracking
-   Experience partnering with HR on people policy and employee relations matters
-   Fluent English
-   Eligible to work in the Philippines
-   Availability to work hours aligned to US time zones

### Preferred Qualifications:

-   People management experience leading a small team (e.g., 1–2 direct reports)
-   Knowledge of US healthcare operations and EHR workflows
-   Experience coordinating with client-facing or account management teams on client feedback that impacts employee performance

## Benefits

-   Statutory health insurance coverage
-   Paid vacation and sick leave in accordance with Philippine labor standards
-   Opportunities for professional development and training
-   Hybrid work environment with multiple office sites
-   Employee recognition and engagement programs
-   Coaching and mentorship initiatives

## Apply

[Apply at Xillium Professional Services](https://apply.workable.com/jobsxillium/j/6C86147094/apply)

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