# Workforce Operations Lead

> Xillium Professional Services · Iloilo City, Philippines (Hybrid) · Full-time · Posted 2026-06-04

**Workplace:** hybrid

**Department:** Recruitment

## Description

Xillium Professional Services is a Philippines-based clinical support outsourcing company serving the US healthcare market. With multiple office sites and a rapidly expanding workforce, Xillium is committed to delivering high-quality operational support to its clients and employees.  
  
The Workforce Operations Lead plays a pivotal role in ensuring seamless staff assignments, transitions, and productivity across the organization. Reporting to the Director of Workforce Strategy and managing a small team of Workforce Coordinators, this position is central to maintaining operational excellence and compliance in a dynamic, fast-paced environment.  
  
Key responsibilities include:

-   Managing staff movement mechanics, including assignments, transitions, and bench management, in coordination with HR and IT teams
-   Maintaining accurate records for all active assignments to ensure each billable staff member has a current status and owner
-   Owning and managing the bench by tracking available staff, optimizing productivity, and driving placement urgency
-   Coordinating client assignment transitions, including onboarding, mid-assignment changes, and structured offboarding
-   Handling intake and fulfillment of workforce requests from Services, Sales, and Client Alignment departments
-   Collaborating with HR on compliance, employment status changes, and adherence to Philippine labor requirements
-   Working with IT to ensure proper system access provisioning and deprovisioning for EHR, client portals, and internal tools
-   Maintaining and enforcing the workforce request intake process across departments
-   Updating and managing SOPs for assignment lifecycle events
-   Ensuring all transitions are completed within defined SLA windows

## Requirements

### Required Qualifications:

-   Experience leading operations, staffing coordination, or workforce/resource management
-   Strong proficiency with Excel or Google Sheets for operational tracking and reporting
-   Proven experience owning and enforcing SOP-driven operational processes
-   Demonstrated ability to execute SLA-based operational tasks, meeting defined turnaround times
-   Experience partnering with Services/Delivery and Sales teams to intake and fulfill staffing/workforce requests
-   Fluent English communication skills
-   Legally authorized to work in the Philippines
-   Availability to work aligned to US time zone business hours

### Preferred Qualifications:

-   People management experience
-   Experience managing assignment and placement lifecycle processes, including onboarding, mid-assignment changes, and offboarding
-   Bachelor’s degree
-   Experience adopting new operations tools, including AI tools, to improve workforce coordination workflows
-   Experience coordinating cross-functionally with HR and IT to support workforce changes

## Benefits

### Grow Where You Win

At Xillium, we believe your career should be a win, not just a job. 

We offer stability, growth, and benefits designed to help you succeed at every stage.

-   Paid training
-   Annual salary increase
-   10% night differential & holiday pay
-   Attendance bonus
-   Career advancement & incentives

Health & Protection

-   Free HMO after training
-   1 free dependent (Year 1)
-   Up to 2 dependents (under 5 years tenure)
-   HMO upgrade at Year 5
-   SSS, PAG-IBIG, PhilHealth

Paid Time Off

-   Service Incentive Leave (prorated)
-   Sick & Vacation Leave
-   Bereavement, Maternity/Paternity
-   Solo Parent & Gynecologic Leave
-   Tiered leave credits
-   Convertible leave credits

Financial & Long-Term Benefits

-   13th month pay (June & December release)
-   No-interest cash advance (after 1 year, subject to conditions)
-   FWD retirement fund (Year 4 eligible, Year 7 fully covered)
-   Year-end performance incentive
-   Milestone recognition packages

Work Environment

-   Company equipment + IT support
-   Work-life balance
-   Performance appraisal
-   Continuous learning
-   Inclusive, values-driven leadership

## Apply

[Apply at Xillium Professional Services](https://apply.workable.com/jobsxillium/j/A930956330/apply)

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